Terms of Service

Effective Date: April 2026

Welcome to 24/7 Emergency Drains and Plumbing Ltd. By accessing our website or using our 24/7 emergency plumbing and drainage services, you agree to the following Terms of Service.

1. About Us

We provide emergency plumbing and drainage services, including drain unblocking, repairs, maintenance, and related property services.

2. Use of Our Website

By using our website, you agree to:

Use it for lawful purposes only
Provide accurate and truthful information when making enquiries
Not misuse or attempt to disrupt the website

We reserve the right to suspend access if misuse is detected.

3. Services

Our services are available 24/7, subject to availability
We aim to respond as quickly as possible, but response times may vary depending on demand, location, and circumstances
All work is carried out with reasonable care and skill

4. Quotations and Pricing

Quotes may be provided over the phone, online, or on-site
Final pricing may vary depending on the nature and complexity of the work
Any additional work required will be discussed and agreed before proceeding

5. Payments

Payment is due upon completion of the service unless agreed otherwise
We accept [cash/card/bank transfer – adjust as needed]
Late payments may result in additional charges

6. Cancellations

Please inform us as soon as possible if you need to cancel or reschedule
We reserve the right to charge a call-out fee if cancellation occurs after an engineer has been dispatched

7. Liability

We are not liable for pre-existing issues or damage not caused by our work
We will not be responsible for indirect or consequential losses
Nothing in these terms limits liability where it is unlawful to do so (including negligence resulting in injury)

8. Warranties

We aim to deliver high-quality workmanship
Any guarantees or warranties on work or parts will be clearly communicated at the time of service

9. Customer Responsibilities

Customers agree to:

Provide safe and reasonable access to the property
Inform us of any known risks or hazards
Ensure someone authorised is present during the service

10. Privacy

Your personal data is handled in accordance with our Privacy Policy.

11. Changes to Terms

We may update these Terms of Service at any time. Continued use of our website or services constitutes acceptance of the updated terms.

12. Governing Law

These Terms of Service are governed by the laws of England and Wales.

13. Contact Information

If you have any questions about these Terms, please contact:

[Your Company Name]
📞 Phone: 07450 720214
📧 Email: info@drainsandplumbing.co.uk