Privacy Policy

Effective Date: 2026

At 24/7 Emergency Drains and Plumbing, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website or contact us for our 24/7 emergency plumbing and drainage services.

1. Information We Collect

We may collect and process the following data:

Personal Information: Name, phone number, email address, and property address
Service Details: Information about your plumbing or drainage issue
Communication Data: Messages, enquiries, and call records
Website Usage Data: IP address, browser type, pages visited, and cookies

2. How We Use Your Information

We use your information to:

Respond to enquiries and provide emergency services
Schedule appointments and manage bookings
Communicate with you regarding your request
Improve our website and services
Comply with legal obligations

3. Sharing Your Information

We do not sell or rent your personal data. We may share your information with:

Trusted contractors or engineers (to deliver services)
Service providers (e.g. website hosting, IT support)
Legal or regulatory authorities if required

All third parties are required to respect the security of your personal data.

4. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements.

6. Your Rights

Under the UK GDPR, you have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data
Object to or restrict processing
Withdraw consent at any time

To exercise these rights, please contact us using the details below.

7. Cookies

Our website may use cookies to improve your browsing experience. You can choose to disable cookies through your browser settings.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

[Your Company Name]
📞 Phone: 07450 720214
📧 Email: info@drainsandplumbing.co.uk

10. Changes to This Policy

We may update this Privacy Policy from time to time. Please check this page regularly to stay informed of any changes.